Fixed operations · Service drive · Built by dealers
The shop and the phone, finally on the same page.
techWALL runs your service department. brainWALL answers every service call and books it straight into techWALL. Two products, one platform, and a single view of every repair order from the first ring to the follow-up call.
Every repair order, every technician, every declined job, in one place your whole department already works inside.
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Scheduling, check-in and dispatch in one system
From the appointment to the bay, every repair order moves through techWALL, and the right job lands with the right technician.
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Unlimited video MPI
What the technician finds goes to the customer's phone with the estimate attached. AI strips the shop noise out of every video, so the explanation is audible.
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The 3C's button
Complaint, Cause, Correction, rewritten from technician shorthand into language a customer approves. The advisor reviews before it sends.
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TCPA-compliant two-way texting
Two-way text and email with the customer, plus internal instant messaging with notifications across the department.
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The interactive route sheet
One live view of every repair order, bay and technician, with parts, approvals and reporting in the same system.
Integrated with every major DMS, and certified by Mercedes-Benz USA.
An AI service advisor that picks up in under two seconds and writes the appointment into techWALL while the caller is still on the line.
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Books against live availability
Real op codes, real advisor capacity, and open times checked against the transportation type the customer picks. Re-verified before it commits. Reschedules and cancels the same way.
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One number for the whole group
The caller names a store, a department or a person. Routed on the same call.
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Recall campaigns and CSI callbacks
Upload the OEM file and it calls every owner. Follow up on every closed RO and post the score back.
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Prices, amenities and milestones
Your published menu prices, the amenities your store actually lists, and factory maintenance milestones by make and mileage. It never invents one.
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English and Spanish, every call scored
100% recorded, transcribed and quality-reviewed. Safety concerns escalated to a person immediately.
Works on the phone line, your website and inbound texts.
One partner. Two solutions.
One runs the shop. One answers the phone. Same platform.
Most dealer software bolts a chatbot onto a phone number and hopes someone re-keys the message on Monday. brainWALL books directly into techWALL, against the same op codes and the same advisor capacity your department already runs on, so the appointment a caller books is the one that shows up on the schedule, ready for the write-up.
Reliable
Enterprise-grade security, role-based access, and an audit trail on every sensitive action.
Connected
Integrated with every major DMS. techWALL pushes to the DMS; brainWALL books into techWALL.
Efficient
Skill-based dispatch, automated follow-up, and approvals by text instead of voicemail.
Empowered
Every RO visible to the manager, every recommendation documented for the customer.
Fig. 1 — The 3C's button
What the technician wrote. What the customer read.
On the techWALL Criticals tab, every recommended repair carries three notes. One click rewrites them for the person paying for the repair, using the op code and parts on the line as the source. The advisor previews, edits, then applies. Nothing is overwritten silently.
How it worksYou mentioned a grinding sound from the back of the vehicle when you brake.
The rear brake pads are worn to about 2 mm, and the rotors they press against show scoring and heat marks from metal-on-metal contact.
We'll replace the rear pads and both rear rotors, then road test to confirm the noise is gone.
From a dealer group that went from 3 stores to 10
“We began using techWALL in the fall of 2020 and have since expanded from 3 to 10 dealerships across our group. Every location that has adopted it has experienced growth in their service department.”
Hugo Gonzalez · Director of Business Development, Fahrney Automotive
| Billable labor added per RO | up to 1 hr |
| Fixed ops gross profit, year over year | +27% |
| Reduction in no-shows | 38% |
| Dealerships · DMS integrations | 500+ · 18 |
| Recall appointments one dealership booked in under a week, for $534.54 in calling | 74 |
Mercedes-Benz USA certified service-lane technology partner · As featured in Automotive News · All the numbers
Who it's for
Built for everyone in the service drive.
Service managers
Every RO in the shop on one screen, and the numbers to prove the month.
See what they get →Service advisors
Quote it, text it, get it approved before the customer leaves the lot.
See what they get →Technicians
The right job in your bay, and video that sells what you find.
See what they get →BDC
Every call answered, the recall list worked, and a CSI score on every RO.
See what they get →Questions, answered.
Yes. techWALL streamlines the service drive with technician-based scheduling, skill-based dispatch, and comprehensive AI scheduling — adding up to one billable hour per RO and increasing service throughput by 22%.
brainWALL is an AI service advisor that answers the dealership service line, website chat and inbound texts around the clock, in English and Spanish, and books appointments directly into techWALL against live availability and the correct op code.
Yes. brainWALL books directly into techWALL, using the same op codes and advisor capacity, so the appointment a caller books is the appointment that shows up on the schedule, ready for the write-up.
Schedule your demo.
Learn how techWALL and brainWALL can optimize your fixed ops department.
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