For the BDC
The call list, worked. Every call answered, every score collected
A BDC can only dial so many numbers in a day. brainWALL answers every inbound call and works the outbound list at the same time — recalls, CSI callbacks and declined work — and books straight into techWALL.
The day today
What the day actually looks like.
- 01
The call list is always longer than the day
Open recalls, declined work, unsold maintenance. The list runs to thousands of names and the team that has to dial it is two people.
- 02
The phone always wins
Every inbound call interrupts the outbound work, so the campaign never gets finished and the calls that do come in still go to voicemail at 5:01.
- 03
No record of what was actually said
A call happened, someone typed a note, and nobody can go back and hear how it was handled or why the customer said no.
With techWALL and brainWALL
What changes.
- 01
Every inbound call answered and booked
brainWALL picks up in under two seconds, day or night, in English or Spanish, and writes the appointment into techWALL against real advisor capacity. Your team stops competing with the phone for its own time.
- 02
Recall campaigns worked at scale
Upload the OEM file as it arrived. Every owner is called inside legal calling hours in their own time zone, the manufacturer-paid repair is explained in plain language, and the booking lands in techWALL under the right opcode with the campaign named in the comment.
- 03
CSI callbacks on every closed RO
brainWALL follows up after the visit, asks for the score, and posts it back to techWALL, so satisfaction is measured on every repair order instead of the handful anyone had time to call.
- 04
Declined work chased without dialling
techWALL captures what was declined and sends the reminders by email and text on the cadence you configure, and brainWALL surfaces previously declined work again when the customer books their next visit.
- 05
Every call recorded, transcribed, scored
All of them, not a sample. You can read the transcript, hear the call, and coach from what actually happened rather than from a note someone typed afterwards.
- 06
One number for the whole group
The caller names a store, a department or a person and is routed there on the same call. Anyone describing something unsafe to drive is escalated to a person immediately rather than booked for later.
“We began using techWALL in the fall of 2020 and have since expanded from 3 to 10 dealerships across our group. Every location that has adopted it has experienced growth in their service department.”
Hugo Gonzalez, Director of Business Development, Fahrney Automotive
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