Recognized for Innovation. Trusted by Dealerships.
At Gratis Solutions, we're proud to be recognized by Automotive News, the leading source of insight and analysis in the auto industry. Our cutting-edge TechWall™ automation platform has earned national attention for transforming the service lane experience and streamlining dealership operations.
"TechWall automation tool simplifies service department operations" — Automotive News
Our proprietary TechWall™ solution was recently highlighted by Automotive News for its ability to modernize service department workflows. By automating redundant tasks and enabling AI-powered scheduling, communication, and service check-in, TechWall helps dealers increase customer satisfaction while reducing overhead.
Key Benefits Highlighted:
"The platform gives dealers more control and visibility over their service operations — and helps ensure customers aren't left waiting." — Automotive News
"Dealer-created technology solution changes the service game" — Automotive News
What sets TechWall apart? It was built by dealers, for dealers. Our technology was born out of real-world dealership pain points, ensuring it directly addresses the operational challenges fixed ops leaders face daily.
Automotive News highlighted how this unique dealer-created innovation bridges the gap between traditional service operations and the expectations of today's digital-savvy customers.
"Service platform increases efficiency" — Automotive News
The data speaks for itself: dealerships using our service automation tools report improved appointment show rates, higher customer satisfaction scores, and reduced service lane congestion. Automotive News spotlighted our impact on bottom-line results — from faster RO cycle times to enhanced fixed ops profitability.
"TechWall automates the grunt work" — Automotive News
Hugo Gonzalez - Fahrney Automotive — Director of Business Development
My name is Hugo Gonzalez, Director of Business Development at Fahrney Automotive. I am writing to offer my enthusiastic recommendation for TechWall, a service department management platform that has been instrumental in transforming the way our dealerships operate.
We began using TechWall in the fall of 2020 and have since expanded its use from 3 to 10 dealerships across our group, a direct reflection of the value it has delivered. Every location that has adopted TechWall has experienced growth in their service department.
TechWall serves as a comprehensive tool that touches every role within our service operations. Our Service BDC team uses it to schedule appointments, run reports to track performance, and monitor declined work for customer follow-up. Service advisors rely on it to check in customers, monitor repair order progress, create quotes for recommended services, and communicate across departments. Technicians use it to document repairs and recommendations with photos, while our parts department uses it to bill parts and manage approvals. Service managers have full visibility into every repair order throughout the entire process, and customers receive text messages with documented recommendations, allowing them to quickly approve additional work.
The impact on our business has been clear. TechWall has allowed us to streamline our processes, increase efficiency, and as a result, improve gross profit across our service departments.
Beyond the platform itself, the TechWall team has been exceptional to work with. They are responsive, easy to communicate with, and have consistently adapted to our evolving needs as we have grown. That level of partnership is rare and greatly appreciated.
I would not hesitate to recommend TechWall to any automotive group looking to elevate their service operations.
Sincerely,
Hugo Gonzalez
Director of Business Development
Fahrney Automotive
(559) 975-9597
Hugogonzalez@fahrneygroup.com
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